Refund policy

Because Kissy's Caramel Crunchies are food products, we are unable to accept returns or exchanges.

We want you to be happy with your order. If your order arrives damaged, you receive the wrong item, or there is another problem with your order, please contact us at hello@kissyscaramelcrunchies.com within 7 days of delivery.

Please include your order number and, when applicable, photos showing the issue so we can review it and make things right.

Refunds or replacements for damaged, incorrect, or otherwise eligible orders will be handled on a case-by-case basis.

Please note: We are unable to offer refunds for personal taste preferences or for orders shipped to an incorrect address provided at checkout.